@Len15216
I hear you and I feel it also. I will be losing my Superhost status a the next assessment. Why? Well, because:
A.) One guest said she loved her stay but the house was too cold. Okay, fair enough. She stayed in a particularly bad cold spell. However, I did ask her about it and she told me she "did not feel the cold". I offered to check her radiators and a bunch of other stuff to make sure she was warm enough and she basically told me not to bother. Yet she rated me down for it.
B.) Another guest seemed incapable of operating the front door, which is very simple. I explained it to her her and over and demonstrated it to heroes and over and offered her different keys, but she still could not open the front door. Eventually, it got so frustrating that I offered to let her leave with a full refund. She was initially surprised by the suggestion but, after finding somewhere else to stay, accepted. Funnily enough, after that, she never had a problem with the door. Still, she rated me down even though she had no over complaints.
I am over this to be honest. Superhost status be dammed. I am not going to be her hostage to iditiotic guests. I make it very clear in my listing what they are getting and reiterate this in my pre-booking messages. I work my backside off to make sure they get everything promised. If they are still not happy. Well, that's not my problem.