As a host always make the guest feel my hospitality 6 hour...
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As a host always make the guest feel my hospitality 6 hours after they have arrived through the airbnb platform to see ho...
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So I have a guest who booked with us for next week for 4 days. We host an apartment in our home. Last night, I got an email asking us if we would get candles for them because it was her friend's birthday. I asked for clarification, partially because there's a language barrier: did she mean birthday candles for a cake, or candles for decor? It was the latter: she wanted me to set up candles all around the flat. I wrote back saying that I'm not comfortable with that due to the fire risk, and we also don't have candle holders. I did let her know that if she was interested in me getting some flameless candles, I would be happy to look at picking some up.
She wrote back in an offended tone, saying that she just wanted them for decor and saying that she wasn't interested in flameless candles. I said okay, no problem, and let her know that if she changes her mind I would look into adding some. However, due to the tone of her email, I'm thinking that we may be in for a less than favourable review.
I have since gone in and added a rule against candles. I've been hosting for a year and a half, and this has never been an issue before. I hate it when people make me change my rules. We have bookshelves in the bedroom on either side of the bed, and I worry that if people set them on those shelves, it could be quite easy for something to catch fire.
I'm just wondering what other hosts' attitudes are towards candles, and if you've had any problems with them?
@Leo192That's it: some guests don't turn off lights, lock the door when they check out, etc: I can only imagine a situation with a candle would be similar. Throw alcohol into the mix (I'm in wine country and a lot of people are visiting for tastings and fancy dinners) and I think it's a recipe for disaster. No judgement: I like a nice glass or two of wine myself, but it certainly impairs both judgement and memory.
@Alexandra, I had a long-term guest once who stayed for 38 nights. He was burning a candle or two. I didn't know until I entered the apartment half way through to fix the TV but I let it go. After he checked out, I noticed black soot all over the walls and up the shower tiles. I had to scrub everything a few times. He was my worst guest. The space is so small that a candle can do some damage. Now when people stay for over a week I specifically tell them that candles are NOT allowed.
@Emilia42Yeah, that combination of soot and wax is super sticky and can be a bugger to clean. I definitely worry about it on my white bookcases: they would probably have to be refinished.
I provide candles. Might be a cultural thing, Swedes use candles constantly. Even though I am not in Sweden anymore I still believe in them.
@Alexandra316 I was a firefighter for many years, so I know just how wrong things can go with unattended candles. I do not permit burning of candles, incense, sage or burning of any kind in my space. I do have several flameless LED candles that look remarkably like the real thing, in the room, and have a few in my own bedroom for mood lighting. One never really know what a guest will be up to, so you should make sure to have a fire extinguisher in their room, along with a fire/smoke detector.
Is it too late to sugest this guest go elsewhere? She does sound like she will give you a bad review, even if all else is wonderful. You could provide the LED candles and prehaps your guest will enjoy those, even is she is being not so nice about it now.
@Rebecca160I think that's a good idea: I'm going to go buy a multipack of them, then we'll have them if people want to use them. I agree that they look decent, especially if they're in a holder. We had to use them at our wedding due to the historic building, and a lot of restaurants seem to use them now.
We do have a good quality fire extinguisher in the unit, as well as smoke detectors in three locations: one in each sleeping area, and one in the hallway outside the kitchen. We check them regularly to ensure they're working properly, and check the gauge on the extinguisher. We also have proper means of egress in both sleeping areas.
Unfortunately, the guest has completed their booking and they are outside of the free cancellation window. I was kind of hoping that they would go ahead and cancel anyways. I could cancel penalty-free by calling Airbnb, but I'd prefer not to go that route, really. It has crossed my mind for sure though.
@Alexandra316 I don't really like people using candles, as they tend to drip wax everywhere in addition to the fire hazard. However, I do have a candle and candleholder in my guest room, but I only host one guest at a time in a private bedroom in my home. So the possibilities for it getting knocked over or dealt with irresponsibly, aren't great, as it would be if there were a lot of people around or I was hosting an entire home. I have that candle there because the electricity where I live can sometimes go out without notice.
That candle is in a metal container which is filled with sand. That's one of the safest ways to burn candles- a metal or pottery container deep enough that you can push the candle down into it and it's stable- even if someone goes out, or falls asleep with it lit, it will just burn down into the sand and go out.
I can never believe it when I see wooden candle holders!
When I bought the house I airbnb, it came with a large number candles left behind so I was really tempted to leave them for guests. I just hate to see them wasted! They have been sitting in a draw out of the way. After reading this, off they go to a donation bin! You reaffirmed all of my concerns
No candles, no incense. No smoking or vaping of anything on the property.
Now even though I mention my low allergen home, i'll have to add scent dispensers...
Time for my springtime listing review, anyway.
@Alexandra316 I completely agree with your no candle rule. We don’t allow open flames of any kind either. The problem is, our forest cottage has a romantic air about it, so people immediately want to add to the mood with candles.
We found a way to stop this entirely, to the point where the question never even comes up anymore about candles... I’ll explain.
We decided it would be equally romantic to have secret fine white fairy lights turn on automatically when the sun went down. We found a website called Ali Express where we ordered strings of solar powered fairy lights that wee 500 meters long.
Then we went nuts with them. First we wound lights around the sitting area, then the garden, then the trees outside... then on a very plain outside wall, I made a replica of the Doors of Durin (Mines or Moria). I used all white lighting, which creates an eerie moonlight glow as opposed to making the place daylight. It’s something we don’t photograph on our listing at all, because we like to hear the squeals of surprise after the sun goes down. People go nuts when they see a moonlit magical garden and parts of the cottage come alive. I had a grown 50+ year old man make a noise like a 4 year old girl...
It took some sneaky trailing and positioning of the little solar panels, but with some sneaky “Ben magic” (wife’s term) they are all invisible 🙂
Yellow candles would clash and detract from all the white fairy magic. Most people work this out, so the desire to add open flames seems to be gone entirely.
@Ben551 Sounds stunning! I love fairy lights: that's a really nice idea. I did check out your listing, and I can only imagine how gorgeous that must be in your setting. That is a pretty sneaky work around. The door of Durin sounds amazing.
I don't love the outdoor spaces at our flat. The patio is okay, but our backyard often looks like a ploughed field due to the infestation of greyhounds at our house. I would really like to make some improvements this year. Maybe some fairy lights in the trees would be nice.
@Alexandra316 I live in Vermont and the electricity goes out frequently do to snow storms and such, so part of my welcome message to the guests when they arrive is to show them where the candles are, I let them know to use them if the power goes out, I have plenty of metal candle holders.
( I do let them know not use them for decorative purposes )
Hello I know this is an old post but I don’t know how to create a new thread. I wanted to put out a warning to other hosts about GLADE CANDLES. My husband and I have 4 rentals and 2 days ago we had a guest bring 2 of these Glade Hawaiian Breeze candles inside and burn them all night long. The instructions say to extinguish after 4 hours and keep the wicks short, but they may have fallen asleep with them burning. We will never know for sure what happened but long story short, when we went in to clean the unit, there was black soot from the candles on everything. Even the dishes in the cupboard had black soot on them if you can believe it. The AC/heater filter was black. My white canopy net over the bed, that I had just put out brand new that day, is now gray . My curtains, my pillows, everything soft has to be washed. They smoked cigarettes and marijuana as well and there are damages there too but I think the worst of it was from these candles. We are so glad we kicked them out after the first night before they had a chance to cause even more damage.
Candles are one of our perennial problems. We have a small number of LED 'candles' and regularly find the remnants of candles after guests leave. We let the whole house and there are wooden floors, and exposed wooden roof beams so in the event of a fire, the whole place will probably be gone.
We dislike lots of rules but damaged tablecloths and scorched furniture seem to push us towards adding no candles as a rule.
All I can say about your guest, is listen to your instinct so you are not in the position afterwards of saying 'I should have seen the writing on the wall'