We keep a guest book. You get really nice reviews. We are scanning them, using Evernote’s Scannable app, so we can put them on the website. The typed ones are always appreciated, but these handwritten ones lend some authenticity.
We are scanning these to leave as testimonials on our website.
We inherited a chalkboard, in our private suite. There, we leave a bit of chalk, and let people comment away.
Positive expressions, from positive experiences, build on one another. I think, when people come in, and see all of that affirmation, it sets a good tone for the experience. If we live up to those expectations, which we set, then the guests feel welcome, and special. It’s the kind of affirmation that good travel experiences should be all about.
Brian Ross