I communicate with my guests several times prior, during and some after they have check out.
Prior, to make sure they have my address or if they need anything that I can run out and get for them. Also for arrival time. I enjoy greeting my guests to go over some safety tips such as the kick release on the bedroom window bars etc... and to show them around my space. I make sure they know how to get in contact with me then exchange numbers for easier communication.
During: I enjoy chatting with my guests about their day or if they won the big game. I've put posters on the entry walls saying "CONGRADULATIONS"
"GOOD LUCK"
"SMILE"
Silly things. But I also give my guests complete privacy.
Before check out: I make sure their check out is a breeze, also to let them know I am here to take out their garbages clean etc... When they are ready to walk out the door I always have a thank you note that is personalized to each guest. I thank them and tell them to have a safe trip home, to Come again and even given discount coupons that I honor of they decide to rebook down the road....
So YES always thank your guest without them there wouldn't be any us!
Ps I am a personal consultant for how to become the ultimate host and have numerous ideas to have happier guests who will promote your space allowing you to make top dollar on your airbnb space...
Contact me anytime for your first time free consultation.
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