@Helen3
You are wrong and incorrect in many of your assumptions.
We reached out to both guests. Neither guest wanted to cancel or change the dates of their booking. We have full refunds up to 60 days before check in on both platforms so neither guest would have lost any money. Both guests could have canceled and/or changed their dates with no penalties.
We reached out to Vrbo this morning. They saw the mistake and owned it. Gave me a waiver while I was on the phone to make sure we weren’t charged a fee and super host status is still intact. She also apologized several times.
Vrbo & Airbnb both have their systems set up to sync calendars so you can easily list on both platforms. We already had instant booking turned off on both platforms to prevent this exact situation. A couple years ago it happened but those guests just changed their dates and everybody was happy.
I asked Vrbo what I could do to prevent this from happening again and she suggested we manually sync our calendars every two weeks so we will put a reminder on our phones to make sure we remember to do it. Thanks for your thoughts. And as usually I am amazed at how many incorrect assumptions people make on social platforms that they verbally share in a bold or rude way. Let’s us our manners. But thanks for sharing your thoughts, I truly do appreciate the help.