Dragging Furniture Noise from my Airbnb Neighbour

[Meg1493]

The apartment above does Airbnb, and the guests always drag the furniture constantly which makes some noise every time they move the table, chair or whatever. I have put some notes on the door several times to ask them to install felt skids but it seems that they haven’t done anything about it. (Or the guests just threw away the notes and the host hasn’t realized it) I also have called Airbnb when the guests put the music so loud and I also explained about the noise problem. Although Airbnb said that they had talked with the host, the noise problem hasn’t solved yet…

obviously the host doesn’t live here so I don’t know who I should ask for help…

Could someone please advise my problem? Thank you,

[Huma0]

@Meg1493 

Yes, that's bad. The host is obviously just taking any bookings they can. Pre-approving some without reading or responding to their messages is sloppy and unprofessional. I am sure the host is able to see your messages. I have never received an enquiry and not been able to read the message.

Let us know how you get on with the link.

[Sarah977]

@Meg1493  An inquiry message appears with the message sent in the same place as where the host can pre-approve or decline. Sure, there are sometimes tech glitches, but I doubt this is the case here. The host is simply choosing not to pay attention.

[Meg1493]

I sent the message twice. One in English when I sent an inquiry, and because she didn’t reply to it, I sent the other one in Spanish after I got notification that I got only 10hr for completing the booking. I assume there wasn’t any tech issue for that, too.

[Sarah977]

@Huma0 @Meg1493  I would presume that the host's lack of response is indicative of their general attitude which has led to this situation in the first place. They simply don't care.

[Meg1493]

People might think that it is normal here in Spain…

This is the hosting link (if you are interested to see)

https://www.airbnb.co.uk/rooms/8457535?adults=1&s=42&unique_share_id=35505E47-8001-4A73-B886-20D3E3F...

[Sarah977]

@Meg1493  Looked at the listing. She says  there are 2 twin beds that can be joined. That's likely what all the furniture dragging is about. 

[Huma0]

@Sarah977 

That makes perfect sense. Only this listing has 58 reviews dating back to March 2016.

Perhaps @Meg1493  has moved in fairly recently, or perhaps the bed set up is a new one. I am not sure why they would be constantly joining and separating them though unless it's a lot of short stays back to back, which is possible.

[Meg1493]

It depends on the guests, some of the guests don’t move the beds at all. However, the guests move the beds, they also tend to drag chairs and tables as well(constantly…) I also wonder why they’d move the beds every single night? I never would like to think about it.

[Sarah977]

@Meg1493  It might just be a matter of sound carrying strongly through the floor above and your ceiling, i.e. no insulation of any kind. If there were felt pads put on the legs of chairs, tables, and the bed, that would likely help a lot. But if the host refuses to communicate with you, you can't very well suggest that.

Of course, guests playing loud music until late at night is a different issue.

[Meg1493]

Exactly, the wall must be thin, so felt pads would likely be only a solution. Or putting a rug would also help. Hopefully, she read my message and will put them on the beds…

[Huma0]

@Meg1493  @Sarah977 

The felt pads could be such an easy and inexpensive way to help improve the situation.

Hopefully the host will respond soon.

[Huma0]

@Meg1493 

The listing's calendar indicates to me that the stays are quite long (around a month or so). How long have the current guests been there?

Doesn't make much sense to me either that longer term guests would be constantly putting the beds together and pulling them apart again. 

Then again, maybe the listing is very popular and that's why most of the dates are booked. If it's a series of short term guests in and out, the bed situation would make more sense. Even then, every night? Why? Perhaps there is a space issue involved, e.g. the room doesn't function well with the beds put together.

[Meg1493]

Sorry for the late reply, I’ve just realized that my message is “unread” by the host…?

I guess it is a series of short term guests in and out(including the days for cleaning?). This is 1bd apartment and doesn’t have that much space…

[Huma0]

@Meg1493 

This is so weird. I can't understand why the host has still not read your message by this point and would pre-approve the request without even looking at it.

[Meg1493]

I’m going to contact with Airbnb customer service, and I’ll let you know when I have a response.

Thank you very much.