Dragging Furniture Noise from my Airbnb Neighbour

[Meg1493]

The apartment above does Airbnb, and the guests always drag the furniture constantly which makes some noise every time they move the table, chair or whatever. I have put some notes on the door several times to ask them to install felt skids but it seems that they haven’t done anything about it. (Or the guests just threw away the notes and the host hasn’t realized it) I also have called Airbnb when the guests put the music so loud and I also explained about the noise problem. Although Airbnb said that they had talked with the host, the noise problem hasn’t solved yet…

obviously the host doesn’t live here so I don’t know who I should ask for help…

Could someone please advise my problem? Thank you,

[Huma0]

@Sarah977 

If the bed is what's being dragged around, the host could easily ask them to make sure they do it at an earlier hour. Doing it at 2am is not cool. 

But this is not the only problem. @Meg1493 mentioned loud music at 1am. Both she and another neighbour went up to ask the guests to stop, but they didn't open the door.

I don't know if this is an ongoing problem or just with the current guests. @Meg1493 mentioned there are other Airbnb units in the building which aren't causing issues.

[Meg1493]

The current guests only drag the beds(other stuff too…) Unfortunately, I’m in a circumstance that random people come and stay above my apartment which is fine though…

[Huma0]

@Meg1493 

Looking at the listing's calendar, it seems to be booked (or blocked) until 31st December, then available for a handful of days, and then booked again for a long time.

That means that it's quite likely the current guests will be gone soon. Hopefully, you'll have some quieter ones after that.

However, it does sound like it's an ongoing problem that needs to be sorted out.

[Huma0]

@Meg1493 

Interesting. The host has good reviews and ratings, including for communication. Perhaps it's because it's Christmas time/the holidays that she didn't respond. Hosts have limited time to do this before they get penalised and, if she was in the middle of a big family gathering or something else, perhaps she means to get back to you later. It's still a bit weird to send a pre-approval without even reading the message though. I got a message from a guest yesterday while in the middle of cooking my family Christmas dinner and just quickly responded telling her I would get back to her soon.

Also the host mentions in their house rules:

There should be no parties that disturb the tranquility of the complex. Smoking is not allowed in the apartment

So, even though they are not partying, you would think the host would want to be aware of disturbance to the 'tranquility of the complex' and also the smoking (if you are sure that's where the cigarette butt came from).

The host doesn't have many house rules, so these must be things that she cares about.

[Meg1493]

Thank you for pointing out that the host mentions not to disturb the tranquility of the complex in her listing rules! I was just thinking how I explain this problem to the president of this building.

Everyone must have been very busy in this season, I understand that but for my case, this is not the only problem I have with this listing…

Thank you very much for your help and I hope you had a wonderful Christmas time with your family:)

[Meg1493]

Hi @Huma0 

I just want to update it and finally, the host replied that she will check if the felt pads are fallen. However, the problem hasn’t been solved at all.

Thank you for your kindness in listening to my problem.

[Huma0]

@Meg1493 

Thank you for the update. Sorry to hear that the problem hasn't been sorted out. Did you tell the host about the smoking? She mentioned that wasn't allowed in the apartment, but perhaps it is allowed on the balcony if there is one...

[Meg1493]

Yes, I also asked the question and she replied to me “I think you are contacting with the wrong listing”. 

So I replied it back as:

”I went to your apartment to complain about the loud music with the security, and I saw your room”

Then she answered me:

”which apartment number? And where do you live?”

She only keeps asking me unnecessary questions and doesn’t seem wanting to solve this problem at all.

What should I do? I’ve contacted with Airbnb customer service but I’m mot sure if I explain well enough…