Early Exit

[Thomas391]

Without notice, my current guest (scheduled to check out on Feb. 12) left the STR property very early in the morning. I will inspect before calling the clean team. Should the guest get any kind of refund for bailing like this?

[Mike-And-Jane0]

@Thomas391 if you have a flexible cancellation policy then, as long as they cancel, they will get a partial refund.

Are you sure they haven't just gone on a long day trip or weekend away?

[Helen3]

Hi @Thomas391 

The cancellation policy for your listing will show you whether the guest is entitled to any refund.

Personally I wouldn't voluntarily refund a guest in these circumstances.

How do you know they have checked out early? Were any concerned raised by the guest regarding the listing during their stay?

[Jennifer2670]

Are you certain they've actually left? I've had people leave to go for extensive hikes and not come back for a few days. Done people use places as a jumping point to maybe a less accessible or more expensive place. 

[Thomas391 · Accepted solution]

Yes...she is gone for sure. I supervised the rapid-cleaning, and all is well. Thanks!