Do guests have to disclose the presence of an assistance animal before booking?
No. While guests are not required to disclose the presence of an assistance animal before booking, we always encourage transparent communication to ensure a smooth experience for all.
Is it okay to charge an additional fee or increase the cleaning fee to accommodate the assistance animal?
No, under Airbnb’s Anti-Discrimination Policy, hosts cannot charge extra fees to guests with an assistance animal.
Is it okay to request documentation for an assistance animal?
Airbnb does not require documentation when travelling with an assistance animal. In the United States, guests are not required to provide documentation for a service animal and there is no legally-recognised certification process for service animals. Where a guest indicates that he/she has a service animal, a host may ask:
- Whether the assistance animal is required because of a disability
- What work or task the animal has been trained to perform
If you are traveling outside of the United States, please be aware that the requirements may differ. Airbnb recognizes that some jurisdictions may require prohibitions on all animals, including assistance animals, and we do not require hosts to violate local laws or take actions that may subject them to legal liability.