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Exceed refund limit

‎28-02-2020 07:31 PM
Hai1027
Level 1
Phoenix, AZ
‎28-02-2020 07:31 PM

Exceed refund limit

I am trying to issue a full refund to a unsatisfied customer, which is okay. But it keeps giving me the error "Exceed refund limit" after I add my card and try to pay. There is no information online that talks about this issue.

‎28-02-2020 07:31 PM
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1 Reply 1
‎28-02-2020 10:15 PM
Roberta2
Level 10
London, United Kingdom
‎28-02-2020 10:15 PM

Hi @Hai1027 

@please call Airbnb - just so you do not refund the guest yourself and then he starts the process via Airbnb again - so get paid twice! 

Numbers below

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

‎28-02-2020 10:15 PM

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