Dear AirBnB-community,
I would like to get your feedback on circumstances that have arisen in our current stay in Paris with a four-month rental.
In the building, there is a renovation going on (Mon-Fri from 7AM to 7PM), which included the use of jackhammers last week. The noise was so constant and loud that it was impossible to have phone calls in the flat. As we are partially working from home, we have a poor little dog that is suffering from the noise, and there was no warning of the host prior to our stay that the description of the ‚Bright and quiet‘ flat may have changed, I am wondering what our rights are.
I have already spoken to a support agent who was incredibly unhelpful. The hosts argued they did not know about the construction (there is a notification in the hallway for the start of constructions in Mid-July as well as coverage of carpets). The agent told us we can cancel at the usual conditions (one month in advance) and we cannot claim financial reimbursement, as the construction noise is beyond the landlords control. He does not see a breach of contract, despite the description of the flat being calm.
From your experience, is this correct? This seems highly unfair to guests and - of course - frees all AirBnB landlords from any responsibility regarding false descriptions and lack of due diligence on their property. I was quite surprised in the lack of support, as we booked through AirBnB expecting better support in similar situations. As you probably know, it is also quite difficult finding alternate accommodation in Paris and this leaves us quite helplessly exposed.
Thanks to all who take the time to share their experiences and insights.
All the best from Paris,
Nina
