Subject: RE: Damaging Guest of POSING LACK OF RESPECT and INTEGRITY towards .my AIRBNB CABIN. and DEMANDING A FULL REVIEW. Pease see below so that when a similar situation comes up, I will have a better idea of who to contact in order to take the most effective measures and less egregious behavior's. 'his particular Guest was a proven threat to the safety and integrity of my AIRBNB property. First of all, HER MAJOR COMPLAINT was that the HOST (me) had presumably not provided the most basic of amenities: HEAT. THIS IS BLATANTLY UNTRUE. What actually happened was that the PILOT LIGHT IGNITER WAS NOT WORKING because she and her husband BROKE IT (I know this because both my Property Manager and Housecleaner, clean and check the property the day before and the day after a GUEST will occupy or has occupied the cabin.
What I find unconscionable is that they took NO RESPONSIBILITY for their BEHAVIORS. then, having the audacity to blame IT ALL ON ME. Secondly, I have a huge stone living room fireplace complete with complimentary wood, but she choose not to use for her husband had some sort of a medical condition; I had also provided a stand alone heater in the living room next to FIREPLACE as well as GAS HEATERS in each Upstairs' bedrooms wherein she felt that they generated too much heat!
Other negative consequences were the following: broke both BRAND NEW Emerald Green Velvet Chesterfield Sofa Coaches (2); damaged both front and back door screens, that now need to be fixed and/or otherwise replaced; damage to LOCKBOX; and an arrogant disregard to the incessant coughing, etc., making the highly cleaned and infected air streams, a dose of serious danger. and INFECTIOUSNESSS OF POSSIBLE COVID-LIKE SYMPTOMS that would inadvertently transform my cabin into a hotbed of infection and disease!
This cabin has brought and abundance of memorable experiences such as learning to swim in Lake Gregory at the age of 4 and continues to be the maker of fond memories and imagination.
The respect and integrity of my families Cabin has been lovingly taken care of since my father originally purchased in 1964.
In retrospect, I understand that we are all trying to be gracious to our fellow humans, and mistakes are to be made. What matters though is how we react and that we put our egos and arrogances aside, and joyously and gratefully dance our way to a better most kinder world.
AIRBNBS' RESPONSE, I do take issue. I do not ever want to HOST individuals when are cluelessly and unconsciousness unaware of their surroundings. When she asked for a FULL REFUND, I agreed and returned every cent that I had received. I am greatly upset that the powers to be did not support me, but also, did not take into account the following: I have had only one or two serious complaints out of 37 GUEST CRITIQUES and INTERPERSONAL COMMENTARY nor was the consideration of my attainment status of a Super Host (within) my first year, 2019) and have been perceived as one of AIRBNBS' most gracious and successful Earners.
Subsequently, I was publicly banished in receiving any referrals, and blatantly hidden from public view. This was hurtful enough without adding insult to injury by not even receiving not one inquiry as to what had happened.
I am finding myself between a rock and a hard spot. I still want to be one of your most gracious Hosts for I enjoy this organization as a whole to be most wonderful in providing me as well as my Guests with graciousness and joy. I reiterate, I believe my family Cabin has been so grossly invaded and jeopardized.
My main concern is how to resolve these sort of issues and to have AIRBNB supply a Resource Person for direct contact and support.
Thank you for your understanding, and hopefully, ways to supply immediate contact with HOSTS who are filled with angst in their lack of direction. Thanks, again.
Dr. Barbara L. Grimes 949.468.8715