Experience on booking

[Richard3216]

This is easily the worst customer service I have ever encountered. I have been waiting for over 20 hours now, and still counting for someone on a specialized team to help me with rebooking a listing that I was previously looking at, but with no help with the customer service reps They continued to tell me that someone would reach out to me and to my surprise as you can see 20 hours later I still have not gotten in contact with anyone to help me resolve this issue . I really really wish someone in the upper management could really help with this situation because it seems like I’m getting the runaround and this is really frustrating me as I was trying to make a reservation for my 30th birthday with my family

[Deb216]

@Richard3216,

I am not an Airbnb employee but I'm guessing the reason for the stalling/delay may be due to the risk of a 'party'.  Any hint of a party is certain to raise red flags as parties are against Airbnb's policy.

 Book another place, don't mention anything about a 'celebration', make sure you don't exceed the occupancy limit, make sure everyone in your group follows all house rules, and enjoy your stay. 

Good luck and Happy Bday!

I'm sorry Airbnb is not communicating with you promptly. It is concerning to many of us.

[Richard3216]

thank you I really appreciate it, but they told me my account was locked because I had created one back in 2020 , but I told them that it shouldn’t matter if they accepted my card info  and I was able to get all the way to the payment page only for it not to go through, the host has been nothing but very helpful to me, it’s just Airbnb’s so called customer service that is supposed to help me unlock it so I can book properly and accordingly.

[Deb216]

@Richard3216,

I would suggest having someone else try to book the listing if you and the Host are both a good March.  Make sure Airbnb doesn't charge your card if your friend's/family member's card pays, you don't want to be paying twice.  Call your credit card Co and dispute the charge if they do charge you inadvertently.

It's frustrating and unfortunate. 

Thank you for not giving up, there are many of us hardworking, honest hosts who are trying our best to help Airbnb Guest, like yourself.

[Deb216]

*a good match

[Kia272]

@Richard3216  I know this won't help, but AirBnB customer service is just simply bad. They don't discriminate: guests and hosts suffer equally at their hands. One of the tricks of the trade is to tell you they'll contact you, and then they don't, or they do at 2:30 in the morning. You are definitely getting the runaround, so probably best to move on to another listing. 

@Deb216 has given you some really good advice. I hope you're able to find a solution. Best of luck. 

[Richard3216]

thank you for that I really appreciate it , they just need to get better with their practices on customer service.Also too the host has been very helpful it’s just Airbnb that’s making this matter even longer.