Extra Cleaning charge to guest.

[Irene-And-Neil0]

We have had overseas guest just stay at our holiday home and our cleaner arrived to find a door and windows left open and a bird in the main living area. There were feathers and bird poo all over the carpet, tiles and window sills which the cleaner took an hour to clean up. A child had left bread inside and out for ducks and birds. A tea towel was found in the rubbish bin also.  There were other issues eg ( blood on sheets and pillowcases) but part of my cleaners job.

Do I have a right to charge extra for cleaning and if so how much?

[Helen3 · Accepted solution]

Hopefully you've taken date stamped photos/video.

Use this and the invoice from your cleaners for the extra cleaning  to raise a claim @Irene-And-Neil0 

[Irene-And-Neil0]

Thanks Helen