Log In  
Support with your bookings

Extra person but no payment

11 hours ago
Barbara3717
Level 1
Scarborough, Australia
11 hours ago

Extra person but no payment

What to do..... ? I have a 11 night booking but the main guest said she'd only be staying maybe but since day 1 all 3 persons have stayed, but no offer to pay extra daily rate - how do I approach them to request payment? 

11 hours ago
0 Likes
2 Replies 2
9 hours ago
Helen3
Top Contributor
Bristol, United Kingdom
9 hours ago

You should have sent a request to the guest to amend the booking from 1to 3 people for the duration of the stay on their check in day @Barbara3717 

9 hours ago
9 hours ago
Barbara3717
Level 1
Scarborough, Australia
In response to Helen3
9 hours ago

Thank you. I will send this amendment as recommended. Appreciate your quick response 🙏 

9 hours ago
0 Likes

More from Support with your bookings

Long stays - cancellation policy

Hiya, I have a client who would like a 3 month let and is wo...
Hiya, I have a client who would like a 3 month let and is wondering about the cancellation policy. I've never had a let longe...

Explore Resource Center articles