Hi guys,
I have an extremely rude guest staying in our appartment. The check in time was at 3.00 pm and they let me waiting 1.30 hours.
When they finally arrived She and the partner didn't greet me when i open up the door and she immediately started screaming to me saying that she couldnt find the house. After I show her all the messages on the Airbnb chat indicating the location and check in time we sent the day before and the fact that she had reply on those messages, She had no other option than to admit that she couldn't find the house because she didnt have internet on her phone
(strange because she was a couple of days already on the island and should know by now that she need internet to navigate the island or prepare the route upfront).
I stay calm and invite her inside.
She literally scream to me saying in a very rude way “I don't understand english” when I was trying to make myself understandable to her during the check in proces and showing her how everything works.
At that point i didn't feel safe anymore and left the appartment.
Immediately I mentioned in the chat that she and her partner were extremely rude to me. she made up a story and requested reimbursement (not because of the state of the appartment but for the fact that I mentioned that she was rude to me).
After her check in she has been messaging us non stop. Even requesting us to answer question we already answer before.
We still have been polite and answer all her questions and remarks but she keeps messaging us constantly.
To be honest i feel harassed by this guests behavior.
Is this behavior of the guest (constantly unnecessary messaging the host and being extremely rude ) considered a violation of the policies and regulations of Airbnb?
