FALSE CLAIM

[Safdar4]

Dear All, 

I am so stressed today when after 9 days of departure, landlady raise a claim of 900 GBP blaming stained walls. This is so depressing. We were all responsible adults and my mother visited first time to UK. We left the property as it was given to us. I have no idea how to deal with this situation of false claim, does anyone have any advice? I will really appreciate.

[Lorina14 · Accepted solution]

@Safdar4 

I am sorry you are experiencing this. I’ve usually heard about false claims by guests toward the end of their stay to get a discount/free stay but not often about hosts doing a false claim for damage. 

I would contact Airbnb support and let them know your situation that there was no problem when you left. Did you have a bad exchange with your host during your stay there? I am wondering if this is some type of revenge against an exchange that inadvertently offended the host? 

If the host files a claim in resolution then you, the guest can decline paying for it. Only then will Aircover should kick in and cover the damages that they are claiming so long they can provide it with pictures. Airbnb policy is to always ask the guest if they are willing to pay for any damages.

[Rebecca]

Hey there @Safdar4  👋

Sorry to hear of this situation happening to you.

Did you get in touch with Airbnb Support? 

Let me know, 

Rebecca 🌟