False Review supported by Airbnb

Smruti1
Level 1
Yuma, AZ

False Review supported by Airbnb

Airbnb is enabling guests to write false and retaliatory review and not assisting honest hosts. I think a legal action against Airbnb and the fraud guests should help. Please advise.

2 Replies 2
Helen3
Top Contributor
Bristol, United Kingdom

Can you help us understand the situation by telling us which review you are referring to and how it broke Airbnbs review T&Cs? 

@Smruti1 

 

I appreciate you are upset but remember your response to guest reviews should be written with future guests in mind, so I would issue a more polite/professional response then the one you left in response to your recent one star review.,

Guests put retaliatory review after they smoked cigars & marijuana illegally on my property, inside the property, stole my expensive tea imported from foreign land (requires import duty), damaged/broke 2 toilet seat covers probably by standing on them to smoke illegally inside house, used laundry basket to vomit & left clothes in vomited basket. I paid extra cleaning fee to remove vomit, smoke, & weed smell. Extra cleaning & sanitation to remove vomit, weed, & cigar leaves & stains from inside house & property driveway. Exterior security contains proof of unauthorized guests smoking weed & cigars on my private property because weed smoke triggered the alarm in my house on November 25 2025, 04:19 hrs causing security breach. We can provide multiple proof. They damaged my right to income & business by leaving false review to retaliate for asking them to follow house rules. They lied in review that we there were visitors in house late night and early morning about fleas in my house to cause me loss of income through defamation. She's the only why brought in unauthorized guests who triggered at the alarm at 3.30am. Now we have proof from exterior security. In order to hide their illegal actions, they put false allegations in their review which Airbnb said is against their policy but still enabling guests to cause defamation.

 

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