Recently we had a guest making false claims in a review. They got angry about falling while traveling and blamed us for it) they literally said that in the review)and lied about our response time in the review. In the review they say that we would respond in a day, but we can prove that each of their messages were responded to by us within about an hour. We brought this to the attention of Airbnb and here’s what they had to say:
You see, the truth is not a simple thing. It doesn't have a single color. It’s more like a rainbow of colors and shades. It depends on who you are, where you come from, what you’ve experienced, and how you view the world. The truth can vary for everyone, and even change over time. It’s like looking at a painting – everyone can have their own interpretation and opinion.
We’re not saying that you or anyone else is lying, but we believe that everyone has a little truth that can only be experienced by them. And by housing all these little truths in one place, we manage to create a better picture of the general definition of truth.
i totally understand your point, however, the guest has the right to express their own subjective opinion which will not always match yours.
And same goes around, you can express your opinion which will not necessarily match the guest subjective opinion. Most importantly you have the right to respond to the public review reflecting the qualities that you want other guests to see.
so I ask:
So time is now an opinion?
**[Content removed in line with the Community Center Guidelines- Please note that it is not allowed to share Airbnb investigation and private conversations]
