False review

[Sheila699]

False review left by host and air Bnb will not help 

[Mike-And-Jane0]

@Sheila699 The problem is that you have 29 good reviews, the host has 83. How can Airbnb decide who is being truthful?

[Till-and-Jutta0 · Accepted solution]

Airbnb never decides if right or wrong. Only Community standards matter.

However you can take the chance and reply by telling the facts, in a professional way.