@Raul422 Unfortunately there are some hosts and some guests who are dishonest. Just as there are in the general population. It happens to hosts actually far more often than guests, but of course it is never acceptable.
Many, many hosts, who have hundreds of 5 star, glowing reviews have had their ratings tanked by one lying guest who claims the place was filthy and leaves a 1* review in retaliation for being asked to pay for the extra guests they snuck in, etc. and Airbnb refuses to remove what is obviously an untrue review.
Hosts have also had guests do extensive damage to property, with proof, and been unable to be awarded compensation for it.
Most hosts soldier on when this happens, leave a response to the review making it clear that the review is false and telling prospective guests to refer to the other reviews for an accurate picture.
Because in fact, most guests are good, and most hosts are good.
If you have a bunch of good reviews and one outlier, I can assure you that most hosts will see through the outlier and dismiss it.
Could you not have just refused to pay?
Yes, Airbnb customer service is abyssmal, with clueless reps who make faulty decisions. Why decisions are made in favor of the host in some cases, or in favor of the guest in others, when the fault cannot be proven, is due to total inconsistency and poor training on the part of CS. Sorry this happened to you.
