Farewell Airbnb

[Neeraj20]

Retained Superhost for consecutive quarter today after hosting for 6 months and 153 stays over my 8 listings.

Yesterday a guest in try to get a full refund while he had some emergency and needed to leave decided to provided Airbnb with an edited image of our room with a mold and Airbnb decided without even verifying the same with me and charged me a cancellation fee over that for 100 dollar which is a big amount here for us in India as we only charge around 12 bucks for a room.

Airbnb support didnt feel like checking my reviews for the same listing from guests who had stayed just a night before this purticular guest and didn't feel the need to talk to me. So I decided to quit Airbnb, removed all my listings and texted all the active reservations that we won't be hosting them.

Till today Airbnb neither has looked into this matter to atleast help customers with cancellation and alternative arrangements nor they have even texted me once for why a superhost de listed his all 8 listings from the platform. 

 

[Paul1255]

@Neeraj20  I’m sorry to hear this has happened to you.

This is exactly the situation that so many hosts fear happening to them- I really feel for you and the situation you now find yourself in.

Wishing you all the best.

Paul

[Kate867]

@Neeraj20  I think you should escalate and appeal this.  It does seem awfully harsh.  The Airbnb penalty’ for cancellations is understandable, although not always fairly applied.  I personally feel that the penalty for some listings should be based on what the listing actually earns it’s hosts, with a penalty cap of $100 maximum for the upper end?  Perhaps someone from Admin here can help you further with this?

[Suzann0]

Hi Kate, how do you escalate. I have tried and don't get anywhere

[Jenny]

Hi @Suzann0 - is there anything I can help with?  Do you have an open case?

[Suzann0]

Hi Jenny, I have tried but there seems to be one problem after another. I was told yesterday that there was an open case and that Sahae would ring me back by COB today. I called this morning but was told that there was not an open case. It is really appalling how things are handled (or not handled) in my case.

[Robin4]

@Suzann0 

Suzie when you open a case, a ticket is created and the case manager who has opened  that ticket is responsible to see the complaint through to a logical conclusion. Each time you call, or email, no matter who you speak to, your enquiry will be directed back to that initial case manager.......if they are available!

Suzanne, all I can say to you is, maybe try Twitter. I am lead to believe that the personnel who man the Twitter feeds have a higher level of expertise than than the phone or email pool.

Outside my Superhost phone option I find the best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter.  Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 10-15 minutes of posting my issue.

Step 1: Log into Twitter

Step 2: Search for @Airbnbhelp and choose "Follow" them.

Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. It will come promptly. They may ask for personal information such as your listing and contact details but, always provide it over DM so it is not public.

Try this Suzie and see if this can get the help you require!

Cheers.......Rob

[Suzann0]

Hi Robin, thank you for your help. Tried that and no help either.

[Summit-View0]

@Jenny 

I have an open ticket (an open case) and I had no less than 8 tickets opened and closed so far in the past 5 weeks and no payment has been issued to me despite having five totally legit and functioning and VERIFIED payout methods of which the latest one is by Western Union.

The glitches and bugs are probably intentional and the sole purpose is to keep our money for as long as possible.

If anyone thinks differently I happen to own a planet in the milky way I am more than happy to sell them for a million dollars.

[Kim2499]

Hi! Can you email me at kim.kingsley@airbnb.com 🙂 I would love to help you 

[Neeraj20]

@Kate867 yeah I did text them but no one has responded me in 2 days while for each guest they are calling me like in minutes and not understanding why other cancellation are happening. I have removed my all 8 listings already.i hosted more than 1000 nights on Airbnb with 0% cancellation but they didn't even think twice before penalizing me on just hearing guest side story. 

[Mary419]

I truly feel for you. Obviously losing the income is enough of an injury for a host who disagrees about the “problem”. Inflicting the 100 dollar host penalty on top of raking back the rent payout has been newly thrown around this year. I know it was possible before but they seem to have been told to start doing it as the standard.

  It’s gutting, and in contrast to what your rate is it’s absurd they would feel free to do that to you. 

Airbnb is the only booking platform that would do this to the host.  So you should be safe on the others.  

I am starting to think hosts need a therapy hotline to call to get built back up after being torn down by Airbnb. I started trying to explain to Airbnb how much these little moments matter back in 2015. So I’ve done my very best to advocate, educate and communicate. I have had a few reps show genuine care about what I’m saying but in the end they aren’t the real decision makers and all my communication hasn’t worked. 

[Clara116]

@Catherine-Powell please look at this unfortunate happening to this hosts @Neeraj20  such a sad story and 8 listings gone just like that. This should not be happening and I'm sure you agree, and hope you have your team investigate and make it right. Thanks very much, Clara

[Virgil8]

She (They) won't. Not enough of a profit for them at $12 per night. 

[Branka-and-Silvia0]

One would think that Superhost status and high rating mean something, but no, it doesn't. Some total anonymous who signed in a few days earlier, without any previous review and ID verification can accuse a long-time super host and his word will be trusted 100%.

Total nonsense and bad business practice.

@Sybe?