Feedback on a bad guest rebooking

[Jody141]

Hi everyone. 
My bf and I (we own the property where the Airbnb is located together) are in a big disagreement so I said I would put it out to the host community. 

We got a booking today, and he short message said “hey we are return guests”. The profile had zero reviews and I was wracking my brain to remember them. 
Then I remembered. Couple in their mid 30’s. Two large dogs. They had a flat and my bf changed the tire for them and found a place for them to get a new tire. 
They checked out 40 min late, accidentally took the keys with them (the configuration of the door doesn’t allow a code box). 
Then, come to find they had not cleaned up their dog poop. Not like they just missed one but there were numerous piles of poop. My house rules clearly mention this AND we even provide bags. 

They never left a review. I did, but it was on the wife’s account which is why I didn’t recognize at first. I had checked “no” in the box “would you host again”. I want to decline the booking and tell them honestly why. My bf thinks I’m being too uptight and wants to allow them to book. 
Thoughts? And thank you!

[Emiel1]

@Jody141 

If you don't want them again as guests, then stick to your plan.

The change of account to book is also a red flag."

"hey we are return guests"

"hey, i don't think so"

[Jody141]

Would you state your reasons or just decline? Like “you checked out 90 min late and didn’t clean up your dog poop”?

@Emiel1 

[Sarah977]

@Jody141  Does your boyfriend  want to take on the task of cleaning up all the dog poop, rushing to clean the house for the next guests if they check out late again, and paying to have the locks changed when they drive off with the keys again?

Aside from their behavior on their last stay, the fact that they booked through his account this time to seemingly get around you realizing these were the same folks you'd given a bad review to, would be enough for me not to ever host them again. Not being stellar guests is one thing, being deceitful is another.

[Jody141]

I totally agree. I appreciate the reality check!  @Sarah977 

[Lisa723]

@Jody141 I would decline, and tell them (briefly and dispassionately) why.

[Linda108]

Just decline without providing a reason.  Your review was explanation enough.  No need to "prod that hornets nest." The other question is why your bf would go easy on them.  Is it financially driven?  Does he think the guests will learn from their "mistakes"?  Was there any redeeming behavior in the first stay?

[Jody141]

I did get the BF to see the logic in declining. I think he likes a “bird in the hand” whereas I’m more picky about hosting good guests. 

[Colleen253]

@Jody141 And sometimes the 'bird in the hand' will poop in said hand.

[Jody141]

More times than not. 

[Kelly149]

@Jody141 the split the difference answer is a message like this:

"Hey, weren't y'all here on xyz date?" And then when they say yes, you say "well, actually we're having a debate about if we should have you back. Last time you were here, you overstayed the checkout time, we found a dozen dog piles out in yard, and that was a big headache to xxxxxx (whatever it was you had to do about the key). One of us thinks that y'all would rather stay somewhere that cleans up after the dogs for you, doesn't have keys and it won't put out housekeeping if you don't leave on time. The other one of us thinks you've decided to be better house guests this time. Which one of us is right?"

And then if they're apologetic and embarrassed maybe you roll the dice and host them or if they're jerks about the message then even your bf will realize that you shouldn't host them.

[Jody141]

@Kelly149 That’s literally brilliant.