Feeling totally deflated

[Maureen242]

Guest comes and stays here two nights, he never mentioned anything was wrong or anything that he wasnt happy with.

Guest leaves a shocking review stating DO NOT STAY HERE    and the rant go, s on and on.

I am more than happy with receiving any sort of review - after all reviews are there to help hosts improve.

However when a guest leaves a horrendous review of 1 for everything and supposedly sends photos to Airbnb - And airbnb have told me I cant get a copy - is it really fair.

How can someone (a guest) accuse you of things and you cant even see the photos to chat with a support worker about it.

Well the covid thing hit here really hard and lasted for so darn long.

But the covid thing is nothing - compared to being slandered and found guilty - without any input from the host.

Sorry for off loading - my apologies

Just feeling really really down and deflated

Wishing you all a good night

Kind Regards 

Maureen

[Mike-And-Jane0]

@Maureen242 Some of the responses you have given to reviews will do you more damage then good. In one it even looks like you are responding to private feedback.

[Huma0]

@Maureen242 

While some of your response to less than perfect reviews are good, others do you no favours. Remember that the main audience for those responses is not the guest who stayed, nor other hosts, but potential future guests because those are the ones most likely to read them. Always, word them with that in mind.

There is absolutely no reason to berate a guest who has left you a nice review with nothing negative mentioned. It will scare off other guests. The place to criticise a guest is in your review of them or in the private feedback.

I would therefore ask Airbnb to remove this response:

Hello Thank You for staying here.❤ Your lack of any communication - from the time you made the booking - was the groups huge downfall. I kindly suggest in future read all emails re your bookings - Kind Regards Maureen