Fridge doesn’t work in rented apartment

[Justin1864]

Hello. We’ve rented an apartment for two weeks. The description of the apartment listed fridge among kitchen amenities. But fridge doesn’t work. Host’s employees have come 4 times already within 3 days to fix it. The thing is when you switch temperature settings or just touch that temperature thingy it starts working for a while, for about an hour and then it stops working again. We can’t buy groceries and cook anything because everything Will have to be thrown away the next day. We were heavily relying on cooking at home tho. Reviews from previous visitors also mention broken fridge, so they even never bothered to fix it or to replace it. It’s very old. Obviously they are not offering any refunds to us. Airbnb is not helping at all after submitting my claim to them. Do I have any rights at all as a renter since I didn’t get what I was promised for my money?

[Mike-And-Jane0]

@Justin1864 I think you should demand that Airbnb relocate you (or at least refund you for nights not stayed so you can find somewhere else).

[Justin1864]

I am not sure we can find something suitable in this area at Christmas time.

[Helen3]

It's a shame you booked somewhere knowing there was ongoing problems with a fridge you wanted to rely on to cook @Justin1864 

As @Mike-And-Jane0  says tell Airbnb to cancel the booking as the host has failed to fix or replace the fridge which has not been working for sometime.

Then you can find somewhere else with a working fridge.

Ask for a discount for the days the amenity has not been working.

All the advice for what to do if you face issues as a guest is on your booking confirmation. https://www.airbnb.co.uk/help/article/3218

[Mike-And-Jane0]

@Justin1864 I believe you only have 3 days to report a problem to Airbnb. I suggest you tell the the problem started when the last repair attempt failed as the host was dealing with the issue properly prior to that.

[Justin1864]

Host was sending strangers to fix the problem 4 times within 3 days. Is it properly dealing? We were hoping for peaceful enjoyment when renting this place not for late night visits to turn switch so the fridge would start working for the next hour

[Helen3]

I have already advised you what to do in this situation and given you a link to Airbnb's guest policy so you knew what to do @Justin1864  did you read it?

[Justin1864]

I did. It says If your Host can’t resolve the issue or doesn't respond at all, contact us as soon as possible. That’s what I did after my host stopped reacting to my complaints about the fridge. Airbnb first response was to describe the issue, host name and reservation dates. In two hours they sent one more reply saying that since I didn’t answer within this time they would have to close my claim in one hour. I replied them right away. That was on Dec 13th. No actions or replies ever since from Airbnb to me.