Frustration with India Call Center in getting resolutions and any true Manager escallation support

[Peter4708]

Airbnb Customer Call Center (mostly routed to India) with even their Contact Managers being of no help. The never disclose early in the conversation that they are unable to provide the resolution I am looking for, but simply converse about their policies that are not properly communicated to hosts and guests ( in this case 14 day review time limit that are actually 366 hours from posted checkout).
My biggest frustration , other than conversing with a "Contact Manager" which is only a gate keeper in their office, they refuse to provide and escalation for contact number for a true Senior Manager with the actual resolution abilities in either their office or more so in North America.
This is not the service we were provided as SuperHosts in the years past, prior to farming out their Hosts and Customers to international call centers that can provide true resolutions. I will keep trying to find a contact # in North America for airbnb to shed light on their poor resolution escalation experience, as currently the numbers I find are automatically re-routed to India.
Peter

[Mike-And-Jane0]

@Peter4708 A shame that the points you made are overshadowed by racism. The location of the call centres is irrelevant - It is Airbnb's decision to make it near impossible to get what you would consider a decent response/decision.

[Peter4708]

OMG, it is not a racist comment,  as sometimes we get Columbia and have the same problem. The basic international call center’s personnel , when unable to resolve the issue , are not empowered to escalate or divulge North American airbnb customer service personnel….as if they are Top Secret, and are not willing to handle an escalation to preserve service.  You missed the point entirely

[Joan2709]

@Peter4708 

Can you clarify? Did you miss the 14-day window to post a review?

Airbnb provides an actual countdown (down to the minute) as to the cutoff time to leave a review.

[Patricia2526]

Hi @Peter4708 

I reckon 14 days from the moment you receive the first “leave a review” notification, not based on your check‑out time. 

This is via Desktop/Website and not on the app.

Go to your Inbox. Open the thread for that reservation. On the right side, you’ll find the reservation details panel showing a live countdown for how much review time you have left.

[Joan2709]

@Peter4708 

@Patricia2526 is correct regarding when the clock starts for the 14-day window:

How Long You Have to Write a Review

https://www.airbnb.ca/help/article/995