Getting Personal Account Number(PAN) Validation Failed during reservation

[Aiswarya1]

Hi. I'm from India and trying to book an accomodation in a place in Europe. Once I click on reserve, it's asking for PAN details. Everytime I give it, I get an error - PAN Validation Failed and unable to enter any further details. I tried multiple times and my husband also tried from his account. Nothing is working. 

I'm unable to make any booking from Airbnb now. Anyone faced this issue and if so, how was it resolved ? Please help 

[Phalgun0]

I also have the same problem 

@Airbnb yo, you need to fix? I'm based in Mexico at the moment and trying to book accommodation in Chile. I have tried with two PAN Cards and both the times and on two different devices (phone and computer) and its failed all the times. 

The error codes from the console are something like this - 

400 Bad request. 

The most annoying thing is, the booking gets blocked for a while and we can't even retry. 

[Rudresh2]

Hi Aiswarya,

I too faced the issue and then i was able to resolve it. The issues is not in Razorpay or your PAN number. The problem is the Name. Maybe the name you give and the name from validation system is not matching. Solution is to check it from income tax efilling website.

Login to income tax website: https://www.incometax.gov.in/iec/foportal/

Go to "My Profile"

In your personal details section, you will fine the Name and the PAN number.

Copy the Name and paste it in the Airbnb name field for validation.

This should solve the problem

[Aiswarya1]

Oh really... Thanks a lot... This would help a lot of travellers. We shall try this now

[Emilie]

Thank you @Rudresh2 for sharing what worked for you!

@Aiswarya1 Were you able to try it? It would be great to know if this resolved the issue for you as well. 🙂

[Aiswarya1]

My friend staying outside India accompanying me. She booked for all of us. Thanks 

[Emilie]

Thank you for letting us know @Aiswarya1, I'm glad you've found a solution. 🙂 

[Aiswarya1]

But it would be more easier if you notify the users which name to be used while entering PAN details.