My sisters and I purchased a $500 Airbnb gift card for my mom for her Birthday September 2019 from Kroger. She just went to use it on 5/19/20 and was told the gift card expired because she did not use it or claim it within 90 days so it is now void and the payment was credited back to the card used for purchase. The problem is, we paid with a mix of cash and card. After remaining on hold for 1.5 hours, then 3 hours, my mom was told she would have to wait for a case worker. There has been no refund to the debit card used and they did not provide proof that it was credited there.
This is shameful. Airbnb's website does not mention gift cards expiring anywhere. The gift card itself clearly states the 'funds do not expire'. Airbnb is in the business of ripping people off. Buyers beware!