Gift card

[Ashlee119]

Hi I did a payment plan on my airbnb and I used my credit card for the first payment and would like to use a gift card towards the second payment will I be able to do that? 

[Shelley159]

Hi @Ashlee119 

We just tried to do the same, but we couldn't find a way to enter a voucher code on the 2nd payment. We then used it for the 1st payment of our next booking.

[Ashlee119 · Accepted solution]

I spoke with a representative and they said that I can’t for the second payment only if I used it for the first payment unfortunately 

[Paul11795]

I was promised our voucher would be possible to pay for second payment, I was offered a voucher as compensation for issues caused by Jen airbnb support mistakenly cancelling our booking.

But it turns out that was a lie as the system doesn’t allow vouchers to be used on any payments after initial payment for the booking.

The customer service people lie and lie again to close out service tickets.

Our previous tickets for same issue were closed after offering to cover hotel costs as replacement once they‘d cancelled our booking, next customer person says sorry you were lied to.

Same happening now with our voucher.