Got 1 Review for Denying Girls in Room Service Before Arrival

Answered!
ManiKu0
Level 2
Zirakpur, India

Got 1 Review for Denying Girls in Room Service Before Arrival

*

This guest asked for my Phone number before booking, I denied then he booked & called me for Massage Girls in his room before he arrives, I rejected his request because we don’t do such illegal things , we only give property on rent and provide a good hospitality, clean room, comfy beds etc, then he abused me on the call for not sharing my number for a direct booking before reservation, I refused to give room number, address details upon his bulling, threats on phone and reported to Airbnb Support, also he cancelled the booking, got 100% refund and then next day left a 1 Star negative review as well.

 

I attached the screenshots of his review so, you could see. He didn’t arrive because canceled already and I didn’t share address, room access key because don’t provide Girls in room service and then can’t accommodate a guest who already bullied, abused me one phone after booking then risk the property damage too.

 

He gave review like- cleanliness - 1 Star, Trash Left Behind.

Communication- 1 Star, Unresponsive 

 

I have also attached Airbnb customer service messages who asked my permission to cancel and give full refund.


Review not removed after appealed 2 times already and explained shared screenshots where I had told Airbnb Support for his Girl in room request. I also communicated too much on Airbnb platform which could be verified, I was tying like crazy too because he was keep asking for room access too.

 

I am only being harassed, I got harassed and bullied for not sharing my number for direct booking. Airbnb is allowing such harassment and not helping to a Host, I had reported over 100 customers who asked for a number, just see what rewards they gave me.

 

*[Sensitive information removed in line with the Community Center Guidelines]

Top Answer
ManiKu0
Level 2
Zirakpur, India

Thanks for removing this guest’s cancelled reservation negative review. God is great and prayers get heard , always do good with humanity.

View Top Answer in original post

3 Replies 3
ManiKu0
Level 2
Zirakpur, India

Thanks for removing this guest’s cancelled reservation negative review. God is great and prayers get heard , always do good with humanity.

Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Hello @ManiKu0 👋

 

It sounds like the review was removed! That's great news. Did you hear from Airbnb after you posted here? 

 

 

-----

 

Please follow the Community Guidelines

Yes. Thanks. I was innocent and shall continue to provide the best customer care to those travellers. Good things happen to good people.

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.