Add Note' function is missing from each Calendar in the May ...
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Add Note' function is missing from each Calendar in the May 2025 new look. What a silly idea from Airbnb! They introduced t...
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I have had a number of Guests lately that do not have a photo of themselves or show their shirt, but not their face.
I thought the purpose of photo was to make sure the correct person arrived…
. . . should we be reporting this?
How do these photos get through the system in the first place?
@Dassi0 There is a setting you can have on your listing that requires guests to have a proper photo. This then allows you to cancel those guests who do not. Other than that there is no requirement for guests to have a photo of themselves.
@Mike-And-Jane0 there is no option for a proper photo, only a photo.
I also have a guest next week that only shows his chin.
and people upload logos instead of pictures of themselves
@Kirsten266 Please see Airbnb info below. As it says if the guest doesn't have a proper photo of their face you can, with this option clicked, cancel their reservation.
Keep in mind: Profile photos aren’t displayed until after the booking is confirmed.
If a guest’s photo doesn’t include their face, or it features something unhelpful – like a cartoon – you can contact us to cancel, penalty-free.
Somewhat helpful.
What I really want to know, is should I report the photo issue, even if I do not wish to cancel?
— I ask them to show me ID when it happens
@Dassi0 No you should not report them as there is no requirement to have a facial/human profile picture.