Guest Requesting Partial Refund Due to Issues During Stay

[Jatin39]

Hi everyone,

I have a guest who faced some issues during their stay and is now requesting a partial refund. The concerns they raised include:

Difficulty finding clean bedding, which was later addressed by sending housekeeping.

Unknown individuals knocking on the door, claiming they had a viewing appointment for the property.
I’d like to understand the best way to handle this situation. Has anyone experienced something similar? How do you determine if a partial refund is reasonable, and what would be a fair amount?

Any guidance would be greatly appreciated!

Thanks in advance.

[Frances3408]

@Jatin39. Hi Jatin, it would help if you posted with your host profile so we can see your listing and better understand your set up in order to advise.

[Robin4]

@Frances3408 

Good girl doing our homework, another good heads up!

Cheers........Rob.