@Michael-and-Dru0
The whole review thing is very subjective and unfortunately, having individual catgories to rate just makes it even more of a minefield. Fortunately I've not had many reviews where the overall rating isn't 5 stars, but within that there have been a few individual ratings of less than 5. To me that doesn't make sense, if value or location or any of the individual categories isn't rated 5, how can the overall be 5?
I have had guests mark down my location because it isn't opposite the famous landmark that most visitors come here to see. My listing makes it quite clear it's 2 minutes walk and that my listing has views of the ocean on the opposite side, but no, they mark it down because they weren't able to know the difference between East and West.
I have meen marked down with a suggestion that my listing would be better if it were moved to a different place (no suggestion as to how I do that of course) and I've been marked down on check-in because guests chose not to accept my help by meeting them at an easily located landmark and walking them to the listing.
In some ways, one can't expect people to have to understand what Airbnb might mean when putting these categories up for review, in my case these folk are here on holiday, not out to take a logic test that involves working out what x, y or z might mean.
Overall it might just be better if there was one rating and an opportunity to add comments as the guest might feel it appropriate. Currently they are faced with category after category and in many cases I am sure, just can't be bothered after the first couple. What began as a chance to say they liked something, plain and simple became a chore.
If there was only one rating and a comment box, then surely if they felt that you were too expensive, too dirty, a grumpy host or whatever, they'd say so. Likewise, if something wasn't quite as they might have expected, provided their overall experience was good, I am sure most people would say just that, it was good.
Sometimes Airbnb tries to get a bit too clever and it doesn't work, Airbnb might want a world beating rating system, most guests just want somewhere nice to stay with a friendly host and don't want an inquisition after the event.