You are correct about the guests who ask for discounts or additional things. I’ve only been an Airbnb host for 12 months and soon realised this. We are a new build so everything is brand new, we’re by the sea with stunning views and 10 minutes walk to a pretty English town. I supply every little extra, even though we are self catering and the majority of my guests appreciate this. However, I have had the odd 4* grade for value. The common trait in all of them were guests who had asked for extra things, discounts, earlier check-ins etc.
One guest gave me a life lesson. He wanted to visit during low season Monday to Friday and said they would leave on the Thursday so could he have a discount. I have set housekeeping days and initially said he could leave earlier but those were the dates. I then decided (against my better judgement) to reduce by £100. I charge £300 per night (sleeps six) When the guest came to visit they said they’d had an amazing time and wanted to return. He also told my husband he always bargains people down. When the Thursday came for him to leave he said he’d managed to arrange for him to stay and didn’t leave. I was not impressed. I mentioned he was due to leave but I accepted I should have altered his booking and I didn’t so I did t make a fuss. He had the cheek to give me 4* for value. However, the following week his son booked on our website and paid full price direct.
I have seen many hosts on here get upset at the value grading. Some only charge £50 per night. It’s not worth lowering your price, it isn’t workable and Airbnb charge the guest anyway. You just receive less money and do all of the work.
My lesson:- People are people, you should only worry about what you can control. Do your best. If you try to be a people pleaser it will bite you on the butt. Set your standards, your terms, your prices and stick with them.
Have a great day!