Guest brought STRANGERS into my home at 2:30AM and 2 Camers were stolen R35,000+

[Tony2066]

Please advise next steps - a young guest, went out, got drink, bunder the guise of "emergency"  and thay were his cousins, brough to FREEKING strangers into my home at 2:30am on Friday morning. one of the strangers stole 2 of my expensive camera's.

Have open a charge, but SAPs...? really!.  Im not insured!!! 

[Helen3]

An awful situation....If a guest brought strangers into my home at 2.30 in the morning i would tell them to leave? @Tony2066 

1. I am a homeshare hosts and never leave expensive items out in public areas of my home

2. make a police report 

3. follow Airbnb's process for making a claim under the host guarantee

4. Get home insurance for short term lets 

[Tony2066]

Thnx - how do i ....3. follow Airbnb's process for making a claim under the host guarantee

[Helen3]

Look on the Airbnb help website for steps to take @Tony2066 

[Emilie]

Hi @Tony2066, 

I'm really sorry to hear about your experience. I wanted to check if you'd managed to follow Helen's advice since your post here, or if you needed any more advice? 

If you still need to contact customer support for further assistance, please head to this page: www.airbnb.com/help/contact-us/

Thanks 🙂

Emilie