I had a guest stay for 4 days in my 2-month old AirBnB studio I have been renovated for the last 12 months on weekends to my perfection.
The second day of her stay I smelled this strong sweet odor coming through the HVAC that also serves my separate living space and asked the guest about it - no response.
At check-out I asked again, and she said I was over sensitive and it is probably Febreze. Well, when I started to clean, I continue smelling this strong scent coming from the kitchen cabinet, and from under the kitchen cabinet! I decided to look through the trash and found 12 burnt incense sticks!
Now, this is a "super host" who brags about being a super host, and she treated my place with such disregard, and then lied about it in my face! I am now on Day 7 and still trying to get rid of the smell!
What does AirBnB do with guests like these after you reported the guest who refused a request for additional cleaning and repair fee?
(Next time I will surely ask the guest to leave immediately, but I did not recognise the smell of incense soon enough this time round.)
What is the right way to handle a guest who behaves like this?
I have to say it is a very deflating experience!