Guest checked themselves in a day early !

[Susan1637]

A Guest checked themselves in a day early , supposedly by accident !  They made no contact and was only discovered by accident when I went to drop off fresh milk and eggs on the morning of their check in , walked in to find  personal belongings, used beds and a makeshift washing line from the curtain rod to the wardobe door. ( a clothes airer is provided ). It took until later that day for them to return mine and Airbnb messages, It was very unsettling. 

I now need to work out how to add the extra charge,  Has anyone ever experienced this?

They are our second last guest as the property is sold and settllement is at the end of the month, I am co-hosting with my Mum as she is unwell and wouldn't normally provide the self check in details until the day.

Thank you in advance...

Clare

[Helen3]

Hi @Susan1637 

A horrible situation. How were they able to check in a day early? 

Just open a payment request through the Resolution Centre for their extra days stay. Instead they pay say within 12 hours . 

[Susan1637]

Thank you Helen,

I appreciate your advice,  It was an experience my Mum (Susan) really did not need when so unwell.