A new guest of mine checked in and messaged me maybe 20min after checkin that there is noise from a renovation and that he is cancelling his stay and cancelled it immediately even before me being able to respond.
i have been booked for 5months straight and not once has this been mentioned to me. I have a 5 star rating and I am a super host.
Reservation was for 37 days as I do 28 night minimum stay. He asked me for a full refund.
any advice on how to deal with that?
thank you!