A recent guest asked if she could arrive at our place in the AM rather than the 3 PM or later in our policy. We have always tried to accommodate our guests, so we obliged since the property was clean and ready to go. However, my husband wanted to measure for replacement windows before they arrived in the "AM." How shocked he was when he arrived at our rental at 7:30 AM to find them already in the house, with frost on their car windows, suggesting they had been there all night or at the very least, arrived in the wee morning hours.
Long story short, they got an extra night for free and that's just not cool. She was deceptive in her request.
I sent her a message explaining that my husband was there in the early morning and asked her to pay for the extra night. Granted, I really wasn't expecting a response, and of course heard nothing back from her. It was more to let her know that we know what she did.
Anybody else have this problem? How did you deal with it?
J