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Guest felt offended after asking for reimbursement and gave me 1 star review

Answered!
‎20-04-2023 09:12 PM
Marco-A-2
Level 1
Orlando, FL
‎20-04-2023 09:12 PM

Guest felt offended after asking for reimbursement and gave me 1 star review

I had a guest that got offended for a claim that a I did to him about the smell of cigarette, the bloody towels she left and lie about the review. 

what can I do? 

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‎20-04-2023 09:12 PM
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Top Answer
‎21-04-2023 08:45 AM
Joelle43
Top Contributor
Cannes, France
‎21-04-2023 08:45 AM

Hello @Marco-A-2 

 

Sorry to hear about your experience with this guest.  Read the link below to see how and if you can dispute the review to have it removed:

 

https://www.airbnb.com/resources/hosting-homes/a/a-simpler-way-to-dispute-retaliatory-reviews-552

 

all the best

Joëlle

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‎21-04-2023 08:45 AM
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1 Reply 1
‎21-04-2023 08:45 AM
Joelle43
Top Contributor
Cannes, France
‎21-04-2023 08:45 AM

Hello @Marco-A-2 

 

Sorry to hear about your experience with this guest.  Read the link below to see how and if you can dispute the review to have it removed:

 

https://www.airbnb.com/resources/hosting-homes/a/a-simpler-way-to-dispute-retaliatory-reviews-552

 

all the best

Joëlle

‎21-04-2023 08:45 AM
0 Likes

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