Guest felt offended after asking for reimbursement and gave me 1 star review

[Marco-A-2]

I had a guest that got offended for a claim that a I did to him about the smell of cigarette, the bloody towels she left and lie about the review. 

what can I do? 

[Joelle43 · Accepted solution]

Hello @Marco-A-2 

Sorry to hear about your experience with this guest.  Read the link below to see how and if you can dispute the review to have it removed:

https://www.airbnb.com/resources/hosting-homes/a/a-simpler-way-to-dispute-retaliatory-reviews-552

all the best

Joëlle