Guest’s public review:
“Suzy is not part of all that. They switched up on me with a Christina. Almost whooped my behind, and her kids and associates were helping her.”
Guest’s private note:
“I wish I actually meet Suzy. Never did.”
What happened during the stay:
• The guest repeatedly called asking if he could meet me in person.
• My listing clearly states that I am NOT personally at this location.
• I refused to meet him.
• My property manager enforced a standard house rule (no shoes upstairs).
• During the stay, he explicitly wrote: “Appreciate it🙏🏿, the room is really nice.”
• During the stay, he asked questions that were unrelated to the listing, such as “Are you going to be around at all?”“Can I get comfortable? lol”
After checkout, he left a 1-star rating in every category.
Why I believe this review violates Airbnb policy:
It does not describe the room, cleanliness, check-in, or any aspect of the listing.
It focuses entirely on unrelated personal matters.
During the stay, he explicitly wrote:
“Preciate it🙏🏿, the room is really nice.”
He never reported any issue with the accommodation.
The review appears retaliatory because I refused to meet him in person (which is clearly not part of the listing).
This seems to fall under Airbnb’s definition of a retaliatory and irrelevant review, as it was left after I enforced listing boundaries and house rules.
Despite providing message evidence, Airbnb declined removal.
I have been hosting for 3 years with a 4.99 overall rating and consistently positive reviews.
This guest’s account is brand new, with no prior review history.
I am concerned about host safety and professional boundaries when guests expect personal interaction outside the listing terms.
Has any host successfully escalated a retaliatory review involving harassment?
Should I request Trust & Safety escalation instead?
I would appreciate any guidance.
