I accepted a booking from ** from December 26, 2023, to January 4, 2024, in my 1-bedroom unit. I would like to share my experience for the benefit of other Airbnb hosts.
** communicated a late check-in at 3:00 AM on December 27, which I accommodated. However, he arrived later than expected, checking in at 8:30 PM on the 27th and departing around noon on the 28th. Neither changes to his later arrival nor premature departure were communicated to me.
Post-departure, ** requested a full refund directly through Airbnb, citing two main issues: inability to access the property on December 26 and dissatisfaction with the cleanliness of the bedding. It's important to note that the door access code remained available to him for check-in at his leisure anytime throughout the night based on his 3 AM communicated arrival time and I waited up to greet him but no one showed up. Additionally, as a Superhost, I ensure that all linens are changed and cleaned for each guest.
While I processed the full refund as requested, there were discrepancies in ** claims to AirBnb that were inconsistent with both direct communication with me and what transpired. Overall, my experience with ** was extremely challenging, and I hope this review helps other hosts in their decision-making process.
**[Name hidden due to privacy concerns - Community Center Guidelines]
