I’m really sorry you’re dealing with such a tough situation. Losing a pet is incredibly stressful for a guest, and I can tell you’ve already gone above and beyond by searching the property, posting on social media, and getting neighbors involved. That was the right thing to do.
However, the most important next step is to continue searching for the cat. Cats tend to hide when they are scared, so check under porches, in bushes, garages, or anywhere they might seek shelter. Leaving out food and their favorite scent (like a blanket or litter box) might help draw them back. If you haven’t already, consider offering a small reward in local lost pet groups or flyers around the area.
Regarding the mistaken guest entry, that’s definitely a situation to address. Clearer check-in instructions, detailed photos of the entrance, and better signage can help prevent this in the future.
Since the guest is likely very distressed, regular updates on the search efforts can go a long way in showing that you truly care. If the cat isn’t found soon, offering further goodwill (such as a partial refund or a future stay discount) might help ease their frustration.
Hang in there, and I really hope the cat is found soon. Let us know how it turns out!
