I’m new. My listing is destroyed by a guest who cancelled and outright lied . Overnight my rating fell from 5 stars to 4. No more bookings. Cancellation policy is strict if she did but lied she won’t be refunded.
Day of check in she maligned me , left and cancelled. She told me “will you refund it or I’ll dispute with Airbnb” I replied she needs to get the refund from Airbnb.
So she lied about smelly smells in alley, puke everywhere, mildew smell, rancid smell, fridge(brand new), complained that f even stray cats.
I sent pics to support.
Despite these Airbnb refunded her full so thereafter she harassed me with “ha ha” “shame on you” I had to block her so she left me a 1 star review
She even labelled my neighbor a bum homeless
I informed Airbnb they did not help
No consequences to guest whether lying to bypass strict cancellation policy nor false review