Hi @Vishakha5,
I'm really sorry to hear you're facing this situation—it’s deeply concerning when a guest behaves inappropriately, especially toward your staff.
You should report this incident directly to Airbnb as soon as possible. Here's how:
Go to the Airbnb Help Center: https://www.airbnb.com/help
Select "Report a safety issue" or use the "Contact Us" option to speak with a support agent.
Provide all relevant details, including the reservation number, a clear description of the incident, and any evidence (messages, witness statements, etc.).
Airbnb takes guest misconduct seriously, and they can investigate the issue and take appropriate action, including removing the guest or limiting their account.
In the meantime, ensure your maid feels safe and supported, and avoid any further contact with the guest if necessary. Your property and team’s safety must come first.
Wishing you strength and resolution soon.
—Team Arya Stay 🌿
