Guest not leaving

[Hiten2]

Hello

I have a guest who had rented an apartment from 4th September he is with his wife and two very young children.  He was due to check out yesterday and has not, the reason being he has no where to go.  I am waiting a response/support from AirBnB but wanted to check if anyone in the UK had experienced something similar and how they addressed it or if any one had a suggestion

Thank you

Hiten

[Frances3408]

@Keji7 . You need to add @ to a name eg @Helen3  if you want them to respond, or they may not see it .

Sounds like you need legal advice, at least to review whatever paperwork you signed with the local authority. Also maybe try and find out more about UK rental rules. https://www.gov.uk/private-renting-evictions

As a landlord when I have rented to a company on behalf of employees (so the company paid the rent) the lease clearly showed the details for the occupants so it was a three way lease. It also spelled out each party responsibilites and it was backed by the state rental laws. 

Your "relationship" with the local authority bears careful examination, especially if they have left you holding the bag. 

Hope this helps.

[Keji7]

Thank you so much @Frances3408 . First time posting here,thanks. I am in the process of finding a solicitor who can help with this.I jist need one that os experienced enough and wouldn't break the bank. Let me know of you know of any.Thanks

[Frances3408]

@Keji7 . I am based in Australia, so unfortunately no. 

May I suggest you start a new thread by posting in the Host Circle what you wrote above. It will be picked up by UK hosts who may be able to help.

All the best.

[Keji7]

@Frances3408 Will do, thank you

[Helen350]

@Hiten2  - Please don't be so naive. @Colleen253 is absolutely right! - As are @Helen3  & @Cormac0 ! - Just go over and TELL them to leave NOW!!! They & their children are not your responsibility! They have NO rights, it was a SHORT TERM RENTAL, that's all!

Airbnb DO NOT CARE!!! They have no 'specialist team' They were just fobbing you off! Their CS staff are not even based in the UK, so what can they do?

[Mike-And-Jane0]

@Hiten2 I would contact local bailiffs - They will know the law

[Hiten2]

@Mike-And-Jane0  thank you for the suggestion makes sense 

[Hiten2]

There is now someone assigned from AirBnB who has been in contact.  I have a direct contact to her so feeling so much better than a few hours ago!

[Mike-And-Jane0]

@Hiten2 PLEASE let us know what you are supposed to do. I hope it works out OK for you.

[Hiten2]

Hello @Mike-And-Jane0 the electric ran out on Tuesday evening and after umpteen threats of police, council, press etc during Tuesday and Wednesday to which I did not respond or react on Thursday they left.

I think here it helped that the meters for all the apartments were in the communal area and also top up.

Feel a lot better then last week.

All the best to you and thanks for your thoughts

Hiten

[Hiten2]

@Mike-And-Jane0  will do.  I will post here.  Take care

[Helen3]

So what has Airbnb actually said they are going to do for you @Hiten2 in practical terms? 

I am not quite sure why you came on here to ask experienced  UK hosts for advice only only to tell us that you disagree with us and aren’t going to do anything aoart from wait for Airbnb. 

Meanwhile back in your place you now have a tresspasser who has overstayed for nearly a week making no payment and potentially damaging your place while you take no action 😁😢

[Sarah977]

@Hiten2  What you have to realize is that Airbnb can contact the guest and tell them they have to leave, but that is the extent of it. If the guest ignores that, and still refuses to leave, it's up to you to do what is necessary to get them out- no one from Airbnb isn't going to come and physically remove them. 

And @Colleen253 is totally correct- if a guest refuses to leave when their paid booking has come to an end, they are no longer a guest at all- they are trespassers.

[Emiel1]

@Hiten2 

Just for your information:

This is what the Arbnb Terms of Service say about such circumstance:

8.2.2 You agree to leave the Accommodation no later than the checkout time that the Host specifies in the Listing or such other time as mutually agreed upon between you and the Host. If you stay past the agreed upon checkout time without the Host's consent (“Overstay”), you no longer have a license to stay in the Accommodation and the Host is entitled to make you leave in a manner consistent with applicable law. In addition, you agree to pay, if requested by the Host, for each twenty-four (24) hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average nightly Listing Fee originally paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, "Overstay Fees"). Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by the Host as a result of such Overstay. If you Overstay at an Accommodation, you authorize Airbnb (via Airbnb Payments) to charge you to collect Overstay Fees. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due for a Guest’s Overstay.

[Cormac0]

@Hiten2 

LOL