Guest paid for extra service ( passes)

[Mark5649]

Hi my guest paid for passes but no longer require them but check-in tomorrow, how do I refund them ( I have not purchased the passes for them yet which is good ) ?

[Mike-And-Jane0]

@Mark5649 just refund them through the resolution centre. Its just the opposite of claiming money from them

[Mark5649]

ok thanks, I did think that but Guest Passes money doesn’t show up to be able to be refunded

[Helen3]

As @Mike-And-Jane0 has already indicated you can send whatever payment you like through the Resolution Centre 

i don't understand what you mean by not showing up @Mark5649 

just go into the booking and click the 'send or receive money ' button. 

[Mark5649]

Sorted !

thanks for your helps