Hi @Roberta989
@Paula tagged me regarding some of the recent issues you were having. Luv your place! Sometimes Hosts need to disclose information in multiple places, as many guests don’t read your listing description, but will at least look at your photos. Took a quick look at the listing and just a few suggestions:
Add Profile Picture
I would add your photo to your profile. Right now it just shows “R”.
Listing Accuracy
You state this is a studio (bed in a common area not in separate room), but the listing says “1bedroom”? Showing the listing as a one bedroom when it's really a studio is not accurate and could cause you problems. Under the Listing in Rooms/Spaces I would say bedrooms “0” not “1 bedroom” and Airbnb will automatically show the wording “Studio” in your sub title. It will appear like this:
Kitchenette No Sink or Stove
Many guests will look at photos, but not read your description. I would add a caption to the photo(s) of the Kitchenette that says all the amenities you offer in the kitchenette and then say “No stove or sink in kitchen; laundry sink available.”
Photos
Add captions to ALL your photos.
Smoke Alarm Going Off
I would replace the batteries,. When they get low the alarm starts going off and usually happens in the middle of the night! Set a regular schedule to replace the batteries so this doesn’t happen again. If the smoke alarm is too sensitive, you may need to move it to a new location.
Add Note to Bathroom Photo
Due to safety regulations, there is no powerpoint in the bathroom – there is a powerpoint outlet under the long mirror near the bed.”
Instant Book – Add Pre-Booking Message Re Kitchenette No Sink/Stove
You can add a pre-booking message that says something like:
“Welcome! Thank you for choosing us for your stay! Please we provide (list what is available in kitchenette), but please note there is no stove or kitchen sink; there is a sink in the laundry area.”
Guest Safety/Property Section
Add Under Potential for Noise:
“This is a Garden Level Suite – Host resides above on main level of House – We are very quiet, but you may hear some occasional noise during the day.”
Hopefully some of these suggestions will help you avoid some issues with Guest Reviews. Let us know here how it goes.