Guest requested to change reservation dates and then cancelled.

[Emilia5]

Hello: I have a guest who was supposed to stay at my place last week. The day before check-in he said because of a storm his entire group will not make it and if I would be willing to give him a different weekend. After going back and forth with different weekend options he decided on a weekend two weeks from his original booking. I did not charge him and gave him the new weekend for no addiotional cost from the goodness of my heart even though I have a strick cencellation policy and could have charged him. 

Now, he just canceled the new weekened and got more than half his money back. I think this is ridiculous and I feel like he tricked me into allowing to change the weekend so he could get at least some money back as opposed to nothing if he canceled his original booking. 

I really need help on this matter and feel as if I, the owner of the home, is being used and taken advantage of. This is completely unjustice.

Thank you.

[Wendy117]

I hate this AIrbnb scam loophole.   Often I wold happily accept a late change request except I have had this happen to me before. Strict cancellation - a change request a few days before booking - then cancellation. Have even read of guests doing on day of check in - getting both a full refund and a stay!   This loophole means I cant be accommodating to my guests - give them a seamless experience.  I currently have a young cash strapped group who have asked to reduce their stay by 2 days.  I rejected the change. I don't mind the reduction as I have a booking straight after but how dumb that I have to give them cash and have the days blocked in my calendar all to avoid a scam loophole!  And this original post was 2016 so not changing any time soon.